Privacy Policy

Effective date: 5 August 2026

Who We Are

This website is operated by:

Ace Automotive Services
ABN: 15 646 097 181
Address: 4/3 Gantry Place, Braemar NSW 2575
Website: https://aceautomotiveservices.com.au
Email: hello@aceautomotiveservices.com.au
Phone: 0497 557 852

Ace Automotive Services respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where applicable.

Information We Collect

We may collect personal information when you contact us, make a booking, request a quote, subscribe to our mailing list or use our services.

This information may include:

• Your name, telephone number and email address.

• Your residential or billing address.

• Your preferred method of contact.

• Vehicle details, including make, model, year, registration number, VIN, mileage and service history.

• Information about mechanical problems, repairs, inspections or services requested.

• Photographs or videos of your vehicle where required for assessment, repair or record-keeping.

• Appointment, quotation, invoice and payment information.

• Communications you have with our workshop.

• Marketing and communication preferences.

• Website usage information, including IP address, browser type, device information and pages visited.

We do not normally collect sensitive personal information unless it is necessary for a specific purpose and you have provided it voluntarily.

How We Collect Information

We may collect personal information:

• Through our website contact, booking and subscription forms.

• By telephone, email, social media or in-person communication.

• When you visit or receive services from our workshop.

• When you request a quotation, inspection, repair or vehicle service.

• From another person or organisation authorised to act on your behalf.

• Automatically through cookies, analytics and similar website technologies.

Where practical, we will collect personal information directly from you.

How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests for quotations.

• Arrange and confirm workshop appointments.

• Diagnose, service, inspect and repair vehicles.

• Communicate about work being performed on your vehicle.

• Prepare estimates, invoices, service records and warranty documentation.

• Send service reminders or important workshop updates.

• Process payments and maintain financial records.

• Manage customer relationships and provide ongoing support.

• Improve our services, website and customer experience.

• Send occasional promotions, workshop news or vehicle maintenance information where you have consented to receive them.

• Comply with legal, regulatory, insurance and safety obligations.

• Prevent fraud, misuse, security incidents or unlawful activity.

If you do not provide the information we reasonably require, we may be unable to respond to your enquiry, confirm a booking or provide the requested service.

Marketing Communications

We may send you occasional offers, service reminders, workshop updates or useful vehicle information if you have provided your consent or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at hello@aceautomotiveservices.com.au.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking, repair, invoice or service.

Who We Share Your Information With

We may disclose personal information when reasonably necessary to:

• Our employees and authorised contractors.

• Website hosting, email, booking, data storage and IT service providers.

• Payment processors, accountants and professional advisers.

• Parts suppliers, specialist repairers or subcontractors involved in providing the requested service.

• Fleet managers, insurers or other parties authorised by you.

• Government authorities, regulators, courts or law enforcement agencies when required by law.

• A purchaser or adviser involved in a proposed sale, transfer or restructuring of the business.

We do not sell or rent personal information to third parties.

We only disclose information required for the relevant service or purpose.

Overseas Data Processing

Some third-party technology providers used to operate our website, email, analytics or business systems may process or store information outside Australia, including in the United States or other countries where those providers operate.

Where practical, we take reasonable steps to use reputable providers with appropriate privacy and security safeguards.

Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly.

• Remember user preferences.

• Protect forms and prevent spam.

• Understand how visitors use the website.

• Improve website performance and usability.

• Measure the effectiveness of communications or marketing.

A cookie is a small data file stored on your device. You can disable or delete cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

If an authorised user logs into the website administration area, additional cookies may be used to maintain the session and remember display preferences.

Analytics and Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages visited and approximate location.

We may use analytics services to understand website traffic and improve the performance and usefulness of our website. This information is generally analysed in an aggregated form.

Embedded Content and External Websites

Our website may include embedded content or links from third-party websites, including maps, videos, reviews, images or social media content.

Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies or monitor your interaction with their content in accordance with their own privacy policies.

Ace Automotive Services is not responsible for the privacy practices or content of external websites.

Comments

If comments are enabled on any part of the website, we may collect the information entered into the comment form, together with the visitor’s IP address and browser information, to assist with moderation and spam detection.

Approved comments may be visible publicly.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

These measures may include restricted access, passwords, secure hosting, software updates, backups and reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary to:

• Provide services and customer support.

• Maintain vehicle service, warranty and repair records.

• Meet taxation, accounting, insurance and legal obligations.

• Resolve disputes or respond to complaints.

• Protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are legally required to retain it.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

Email: hello@aceautomotiveservices.com.au
Phone: 0497 557 852
Post: Ace Automotive Services, 4/3 Gantry Place, Braemar NSW 2575

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally permitted.

Privacy Complaints

If you believe your personal information has been mishandled, please contact us using the details above and provide sufficient information for us to investigate the matter.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through https://www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices or legal obligations change.

The current version will be published on this website with its effective date.

Contact Us

For questions, privacy requests or complaints, contact:

Ace Automotive Services
ABN: 15 646 097 181
4/3 Gantry Place
Braemar NSW 2575

Phone: 0497 557 852
Email: hello@aceautomotiveservices.com.au
Website: https://aceautomotiveservices.com.au